Terms and Conditions

These Terms and Conditions govern the use of AlterSpin Online Casino and constitute a legally binding agreement between the player and the platform operator. By registering an account, making a deposit, or participating in any game or promotion, players confirm they have read, understood, and agreed to these terms in full.

Eligibility Requirements

Use of the platform is restricted to individuals who meet the following criteria:

• Must be at least 18 years of age or the legal gambling age in their jurisdiction, whichever is higher
• Must not be a resident of a restricted territory as listed in the platform’s exclusion list
• Must not be registered as a self-excluded player on any gambling exclusion scheme
• Must be accessing the platform in their own name and for personal entertainment purposes only
• Must not be acting on behalf of any third party or business entity

By creating an account, players confirm that all information provided during registration is accurate, complete, and up to date.

Account Registration

Each player is permitted one account only. Multiple accounts belonging to the same individual, household, IP address, or payment method may be suspended and associated funds forfeited. Players must not attempt to circumvent this rule through the use of VPN services or any other technical means.

Account information must be kept current. Players are responsible for updating their details if any changes occur. Failure to maintain accurate account information may result in delays during the verification and withdrawal process.

Know Your Customer and Verification

AlterSpin Online Casino operates under anti-money laundering regulations and is required to verify player identities before processing withdrawals. Players may be asked to provide:

• A government-issued photo identification document
• Proof of residential address dated within the last three months
• Proof of payment method ownership
• Source of funds documentation in certain circumstances

Verification documents should be submitted through the account dashboard. Processing typically completes within 24 to 48 business hours. Failure to provide satisfactory documentation may result in withdrawal delays or account suspension.

Bonus Terms

General Bonus Conditions

All bonuses and promotional offers are subject to specific terms detailed at the point of offer. The following general conditions apply unless stated otherwise:

• Bonuses cannot be transferred between accounts or converted to cash before wagering requirements are met
• AlterSpin reserves the right to modify, suspend, or cancel any promotion at any time with reasonable notice
• Abuse of bonus offers, including but not limited to arbitrage strategies or coordinated exploitation, will result in account suspension and forfeiture of associated funds

Deposits and Withdrawals

All deposits must be made from payment methods registered in the player’s own name. Third-party deposits are not accepted. The minimum deposit to activate most features and bonuses is €20.

Withdrawals are processed to the same payment method used for deposits where technically possible. Players must complete identity verification before any withdrawal is approved. Withdrawal requests are processed within the timeframes outlined in the payments section of the platform.

AlterSpin does not charge fees on deposits or withdrawals. However, payment providers or cryptocurrency networks may apply their own fees, for which AlterSpin accepts no responsibility.

Responsible Gaming

AlterSpin Online Casino is committed to promoting responsible gambling. The following tools are available to all players through the account settings:

• Deposit Limits — Set daily, weekly, or monthly deposit caps
• Loss Limits — Restrict the total amount that can be lost within a defined period
• Session Time Limits — Receive alerts or automatic session termination after a set play duration
• Reality Checks — On-screen notifications showing time spent and funds wagered
• Self-Exclusion — Temporarily or permanently restrict access to the account

Players who need support outside of the platform can contact the National Gambling Helpline at 1-800-522-4700 or email support@alterspin.online. GamCare and Gamblers Anonymous are also available as independent resources.

Account Suspension and Termination

AlterSpin reserves the right to suspend or close an account under the following circumstances:

• Breach of these Terms and Conditions
• Provision of false or misleading information during registration
• Suspected fraudulent activity or money laundering
• Abusive conduct toward support staff or other platform users
• Failure to complete identity verification within a reasonable timeframe

In cases of fraud or serious terms violation, associated funds may be forfeited. Players wishing to close their account voluntarily may do so through the account settings or by contacting support.

Governing Law

These Terms and Conditions are governed by the applicable laws of the jurisdiction under which AlterSpin Online Casino holds its operating licence. Any dispute arising from these terms that cannot be resolved through the platform’s internal complaints procedure will be referred to the relevant regulatory authority.

Amendments

AlterSpin reserves the right to update these Terms and Conditions at any time. Players will be notified of material changes through the platform. Continued use of the service following notification constitutes acceptance of the updated terms.

For questions relating to these terms, contact support@alterspin.online.